Effective Date: 1 April 2025
Thank you for shopping with us! We want to ensure you have a clear understanding of our shipping processes, including fulfilment times, shipping estimates, and responsibilities.
Shipping, Fulfilment, and Third-Party Providers
- Order Fulfilment: All our products are manufactured and shipped through reliable third-party print-on-demand providers. Please note that each item is made to order, which means there is a production and fulfilment period before shipping. Typical production times for printed items range from 2 to 7 business days. If you’ve chosen embroidery, please allow an additional 7–10 business days for production. You will receive a notification with tracking details once your order has been shipped.
- Shipping Times: Estimated shipping times once fulfillment is complete are as follows:
- South Africa: 1 to 3 business days.
Please be aware that these are estimates and actual shipping times may vary due to factors beyond our control, such as customs delays or high demand periods.
- Possible Delays: While we strive to get your order to you as quickly as possible, we are not responsible for delays caused by third-party providers, shipping carriers, customs processing, or unforeseen circumstances. Once your order leaves our print-on-demand partner’s facility, we have limited control over its delivery. Please refer to our Refund and Returns Policy for details on how we handle issues related to damaged, delayed or lost packages.
- Shipping Liability: We are not liable for any shipping issues, or product damages that occur during transit and are caused by third-party providers. If you encounter any problems with your order’s delivery, we encourage you to contact the shipping carrier directly for assistance. However, feel free to reach out to us, and we’ll do our best to assist within our means.
Contact Us
If you have any questions about your order or need more information about our shipping process, please contact us at info@maltedmerch.com
Thank you for your understanding and patience as we work to deliver your beer culture apparel as smoothly and efficiently as possible!
